SUPPORT

Questions and answers.

Grouped by what you are trying to do. If the answer here is not enough, call — it is usually faster than a second email.

Choosing a rifle

3 questions

Which caliber should I pick?

Caliber decides what you shoot; the body decides how long. .22 is the cheapest to feed and the easiest to shoot well at 25–50 yd. .25 is the all-round choice. .30 carries the most energy. Every body is available in all three.

What is the difference between the three bodies?

Barrel length, bottle size and mass. The compact runs an 18" barrel with a 220 cc bottle at 7.8 lb; the all-rounder is 24" / 300 cc / 8.5 lb; the long-range body is 28" / 500 cc / 9.5 lb. Receiver and magazines are shared.

How loud is it?

Fully shrouded barrel. It is not silent, but it is quiet enough for most yards on the standard tune.

Air and filling

4 questions

What do I need to fill the rifle?

A source that reaches 310 bar / 4,500 psi and a Foster quick-connect. That means a hand pump, a scuba or carbon tank, or a compressor. The fill probe is in the box.

Hand pump, tank or compressor?

A pump is cheapest and fine for a 220 cc bottle. A tank is convenient if you have somewhere to refill it. A compressor costs the most up front and is the least work over a year.

What is the regulator set to from the factory?

It is adjustable between 70 and 200 bar, and the hammer spring adjuster is marked so a change can be recorded and reversed.

Can I leave it charged?

Just store it slightly above the regulator's set pressure (e.g., if your reg is 130 bar, keep it around 140–150 bar), which keeps the seals seated and prevents leaks. Never store it completely empty

Ordering and shipping

4 questions

Do you ship to my state?

We ship to most of the United States, excluding: Alaska, Delaware, Hawaii, Illinois, New Jersey, New York, and Rhode Island, as well as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and APO/FPO (Armed Forces) addresses.

Our checkout will automatically block restricted addresses before payment, so you'll know right away if we can ship to your location.

How fast do orders ship?

In-stock orders are processed within 1 business day after payment clears. Orders placed in the morning on business days usually ship the same afternoon.

Do you price match?

Our site is the lowest price we offer anywhere, including our own dealers. If you find a lower price on a Northtac product, call us.

Can I ship air tanks or compressors?

Tanks and compressors ship by ground only. Filled tanks cannot be shipped.

Warranty and service

3 questions

What is covered, and for how long?

Airguns and optics include a 1-year limited warranty from the date of purchase. Airguns, optics, and ammunition are final sale once shipped.

How do I start a warranty claim?

Call +1 937-597-7777 Monday–Friday, 9:00 AM–5:00 PM Pacific Time, or email support@northtac.com with your order number, serial number, and a short description. Include photographs when relevant. If we miss your call, please leave a message—we will call you back. Shipping the product to us is at your cost; we cover the shipping back after service.

Do you sell spare seals and O-rings?

Yes. An O-ring kit ships with every rifle, and replacements are available individually.

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