Shipping & Returns

WARRANTY INFO

THE ONLY 100% NO-HASSLE WARRANTY

All Northtac products are backed by our Lifetime Warranty.
We are committed to 100% customer satisfaction.

We will repair or replace your Northtac product at no charge to you, if it becomes damaged or is defective. If we determine that your product cannot be repaired to our standard of high-quality working condition, we will replace it with a brand new-product.

* Northtac Lifetime Warranty does not cover deliberately cosmetically damaged products (determined at the discretion of Northtac). Northtac is not obligated to replace products that are lost, stolen, or misplaced.

30 DAY MONEY BACK GUARANTEE & REFUND POLICY

Our policy offers a full, no-hassle refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve.

REQUESTING A REFUND

To request a refund:

1. Email us at info@northtac.com to request a Return Request Number.

2. Place the product, a written request for a refund in an appropriate box for shipping.

3. Prepay the shipping charges and ship by mail, UPS, or other parcel service, the product to us. We recommend that you insure your package/ product and obtain tracking information in case the package is lost in transit.


HOW DO I MAKE A RETURN?  

It doesn’t matter how it happened or where it was purchased. You can count on our Lifetime Warranty for all Northtac products.

TO MAKE A RETURN, PLEASE TAKE THE FOLLOWING STEPS:

1. Before returning any product, please submit a Return Request to info@northtac.com. (If your item was purchased through Amazon please include your order number for reference.)

2. Place the product, a printed copy of your Return Request confirmation email, and your receipt or warranty card in an appropriate box for shipping.

3. Prepay the shipping charges and ship by mail, UPS, or other parcel service, the product to us. We recommend that you insure your package/ product and obtain tracking information in case the package is lost in transit.

* Northtac’s Return Policy shall not apply (and Northtac shall have no obligations under the Return Policy) unless we physically receive your product.

SEND THE SHIPMENT TO THE FOLLOWING ADDRESS:

NORTHTAC

ATTN: RETURNS DEPT.

19224 E. WALNUT DR N. UNIT D

CITY OF INDUSTRY, CA 91748